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Support Center

Get Help With Account, Purchases, and Safety

Fastest path: use in-app tools first, then contact us with details if you still need help. We can assist with app sign-in, subscriptions, profile questions, and abuse reporting.

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Email Support

lovelupapp@gmail.com

Privacy Policy

How Lovel handles account and safety data.

Terms

Rules for using Lovel Up.

Child Safety

Safety standards and reporting guidance.

Before You Contact Us

Account / Sign-In Issues

  • Confirm you are using the same sign-in provider (Apple or Google).
  • Update Lovel to the latest version.
  • Try sign-out then sign-in again from app settings.

Profile / QR Issues

  • Public web profile lookup is temporarily unavailable.
  • Update Lovel to the latest version before sharing or opening profile links.
  • Email support with the profile code and what you expected to open.

Subscriptions and Purchases

Manage Subscription

  • Manage or cancel app-store purchases in your App Store account subscription settings.
  • Use "Restore Purchases" inside Lovel premium settings after reinstall or device switch.
  • Refunds are handled by the checkout provider used for the purchase.

Merch + Claim Codes

  • Web merch and claim-code redemption are temporarily unavailable.
  • If you already have an order or code, include code last 4 and order reference in your email.

Account Access and Data Deletion

  • In-app deletion path: Settings -> Account -> Delete Account.
  • If you cannot access the app, email lovelupapp@gmail.com with your sign-in email and request.
  • Some data may be retained where required by law, fraud prevention, or safety obligations.

Safety and Abuse Reports

For harassment, threats, impersonation, suspicious activity, child safety concerns, or non-consensual intimate content, use in-app reporting first so we can capture relevant evidence, then email us for urgent follow-up. Child safety and intimate image reports are prioritized for review.

Email Safety Team Privacy Policy Terms of Service Child Safety Standards Intimate Image Removal

Contact Checklist

Include this so we can respond faster:

  • Sign-in method (Apple, Google, email) and account email.
  • Device model, OS version, app version, and timezone.
  • Exact error text, failing URL or code, and screenshots if possible.
  • For purchases: transaction or order reference and purchase date.